When will my order ship?
All desserts from Gah-Lee That’s Good Bakery are made fresh to order. Please allow up to 2 business days for your order to be prepared and shipped. Once your order has been shipped, you will receive tracking information by email.
How long does shipping take?
Shipping times and costs vary depending on your location and the shipping method selected at checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.
Please note that delays may occur due to:
Inclement weather
Holidays
High shipping volume
Carrier delays or other unforeseen postal issues
Gah-Lee That’s Good Bakery is not responsible for delays once a package has been accepted by the shipping carrier.
Do you recommend faster shipping during warmer months?
Yes. During warmer weather months, we strongly encourage selecting an expedited shipping option at checkout to help avoid heat-related damage or melting during transit.
Are your desserts made fresh?
Yes. Every item is made fresh using simple ingredients and small-batch recipes to ensure quality and flavor.
Do you offer custom orders?
At this time, Gah-Lee That’s Good Bakery does not offer custom orders or custom flavor requests.
What is your refund or replacement policy?
Customer satisfaction is important to us. If there is an issue with your order, please contact us within 24 hours of delivery.
For refund or replacement requests related to damaged items, incorrect items, or quality concerns, clear photos of the product and packaging are required.
Refunds are not issued for:
Minor cosmetic imperfections
Delays caused by the shipping carrier
Melted products when standard shipping was selected during warmer weather
Incorrect shipping addresses entered by the customer
Orders marked as delivered by the carrier
Refunds may be considered for orders that are lost or confirmed undelivered by the carrier.
What if I entered the wrong shipping address?
Please double-check your shipping information before placing your order. Gah-Lee That’s Good Bakery is not responsible for packages shipped to incorrect addresses provided at checkout.
How should I store my desserts?
For the best taste and freshness, please follow the storage instructions included with your order. Some items may require refrigeration upon arrival.
Terms & Conditions
By placing an order with Gah-Lee That’s Good Bakery, you agree to the following terms and conditions:
Fresh-Made Products
All products are made to order in small batches. Because of this, processing times may vary slightly depending on order volume.
Shipping & Delivery
Shipping costs and delivery times vary by location and selected shipping method. Once orders are transferred to the shipping carrier, Gah-Lee That’s Good Bakery is not responsible for shipping delays caused by:
Weather conditions
Holidays
Carrier service interruptions
Lost or delayed packages outside of my control
Delivery dates provided at checkout are estimates only and are not guaranteed.
Warm Weather Disclaimer
Gah-Lee That’s Good Bakery is not responsible for heat-related damage, melting, or texture changes during warmer months when standard shipping methods are selected. Customers are encouraged to choose faster shipping options during high-temperature seasons.
Refunds & Claims
Claims regarding damaged, incorrect, or missing items must be submitted within 24 hours of delivery confirmation.
Photo evidence of both the product and packaging is required for all claims requesting refunds or replacements, except in cases involving confirmed undelivered packages.
Refunds and replacements are issued at the discretion of Gah-Lee That’s Good Bakery.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Gah-Lee That’s Good Bakery is not responsible for orders shipped to incorrectly entered addresses.
Allergy Notice
Products may contain or come into contact with common allergens, including:
Milk
Eggs
Wheat
Soy
Peanuts
Tree nuts
While care is taken during preparation, Gah-Lee That’s Good Bakery cannot guarantee an allergen-free environment.
Product Availability
Menu items, flavors, pricing, and availability are subject to change without notice.
Limitation of Liability
Gah-Lee That’s Good Bakery is not liable for damages, losses, or delays caused by shipping carriers, weather events, natural disasters, or circumstances beyond my control.
Contact
Customer support is available for issues related to existing orders only. Please review all product descriptions, policies, and FAQs before contacting us.
Orders, Cancellations & Payments
Can orders be cancelled after purchase?
All sales are final once an order is placed. Because each order is made fresh and prepared specifically after checkout, cancellations are not accepted.
What if I change my mind after ordering?
Orders cannot be changed or cancelled once they are submitted. Please review all items, shipping details, and order information carefully before completing checkout.
What happens if a payment is stopped or reversed?
Any attempt to stop payment, reverse a transaction, or file an unauthorized chargeback after an order has been placed will be considered a breach of purchase agreement. This may result in:
Immediate cancellation of the order (if still in process)
Suspension of future ordering ability
Documentation submitted to the payment processor for review
Customers are encouraged to reach out directly with any concerns before taking payment-related action so issues can be resolved quickly.
Do you offer refunds?
Refunds are only issued in limited situations, such as:
Orders confirmed as undelivered by the shipping carrier
Verified issues with damaged or incorrect items (with photo proof required)
Refunds are not issued for:
Change of mind after purchase
Incorrect shipping address entered at checkout
Carrier delays, weather delays, or holiday-related shipping delays
Melted or heat-affected products when standard shipping is selected during warm weather months
What if my package is delayed?
Shipping delays caused by weather, holidays, or carrier-related issues are outside of my control. These delays do not qualify for cancellation or refund once the order has shipped.
What if I entered the wrong address?
Orders shipped to an incorrect address provided at checkout cannot be refunded or replaced. Please double-check all shipping details before placing an order.
Terms & Conditions — Orders & Payments
By placing an order with Gah-Lee That’s Good Bakery, you agree to the following terms:
Final Sale Policy
All sales are final once an order is placed. No cancellations or changes are accepted after checkout, except in limited situations outlined in the refund policy.
Payment Authorization
By completing a purchase, authorization is given for full payment of the order total. Any attempt to reverse, dispute, or stop payment after fulfillment may result in account restrictions and order cancellation eligibility review.
Refund Eligibility
Refunds are only granted for specific circumstances, including verified lost packages or confirmed product issues supported with photo evidence. All other sales remain final. Keep in mind that I will provide a photo of your item before it is shipped.
Shipping Disclaimer
Shipping timelines are estimates provided by the carrier and may be affected by:
Weather conditions
Holidays and peak shipping periods
Carrier delays beyond my control
These delays do not qualify for refunds or cancellations once the order has shipped.
Product Conditions
Slight variations in appearance, texture, or decoration may occur due to the handmade nature of each item. These differences are not considered defects.
Agreement
By completing a purchase, each customer agrees to all terms, policies, and conditions listed above.